Questions and Answers
Should you have any questions, do not hesitate to contact us. We will be more than happy to assist you.
What type of vehicle and with how many seats will transport me to Hamburg, Germany?
Our company uses solely Mercedes Benz - Viano vehicles for transportation to Germany. Each vehicle has 8 adjustable seats, DVD player, air conditioning for passengers as well as blankets are included.
When will I know the pick up time?
On the day of transportation between 12.00-15.00 we will inform you about the exact pick up time at your address by phone.
How many pieces of suitcase can I take?
In the ticket price is included one suitcase. Each additional piece of suitcase costs 9€. If you have more than one suitcase, it is necessary to inform dispatching about this so that we will arrange enough space in the vehicle for your suitcases.
When will I know the pick up time from abroad?
One day prior transportation, the drivers will send you SMS text with exact pick up time at you address.
With how many drivers will I travel to Zurich, Switzerland?
Because we respect our passengers and their safety and comfort is our priority, two drivers are available for all our trasports to Austria, Switzerland, Germany and Netherlands.
What happens if the vehicle breaks down abroad or in Slovakia?
In case of any vehicle failure our company in cooperation with our partners Mercedes Benz and ADAC emergency system will arrange prompt vehicle repair or transport with substitute vehicle. In necessary cases we will arrange accommodation including breakfast, lunch and dinner and daily compensation to the passengers on our costs.
Will I receive a receipt for paid transport?
At the time of getting on to the vehicle will all our passengers receive travel ticket (receipt), 1 piece of sweet snack and 1 bottle of mineral water.
Can I choose an exact seat in the vehicle?
Of course, all passengers have the opportunity to choose exact seat in the vehicle for a 5€ fee.
I would like to travel with a child, can you arrange children´s car seat?
Of course. If needed we will arrange car seat according to the age of the child.